Work Assignment:
The primary responsibility for this position is to lead the provisioning, asset inventory management, kitting and distribution of iPhones, mobile printers and credit card processing hardware to Clinet Conductors at LIRR and MNR. In total, 2,400 systems will be processed, kitted, distributed and supported post deployment.
Business Justification:
Client's IT needs 4 resources to upgrade OBTIM devices and distribute new hardware and retire old equipment.
They will assist IT with provisioning, asset inventory management, kitting and distribution of iPhones, mobile printers and credit card processing hardware to Clients Conductors at LIRR and MNR.
Job Description:
Please note this will require 100% onsite.
This position is to provide technical support to clients who use computer hardware, software, telecommunications, and technology services as part of their MTA work responsibilities so that the clients can successfully and reliably utilize the technology necessary for them to perform their assigned duties.
This technical support includes but is not limited to the following: desktop computers, phones/phone services, mobile devices, tablets, laptops, as well as printers and other peripheral devices and accessories, software installed, software accessed, voice and data communications, and related central support systems. This position can and will provide seamlessly integrated technical support service to the clients across all these platforms and services. More specify, the primary responsibility for this position is to lead the provisioning, asset inventory management, kitting and distribution of iPhones, mobile printers and credit card processing hardware to MTA Conductors at LIRR and MNR. In total, 2,400 systems will be processed, kitted, distributed and supported post deployment. Primary work locations will be in Midtown Manhattan and Jamaica Queens, but candidate may be expected to work / report to varying railroad facilities throughout the metropolitan area depending on work assignments. Moving and lifting equipment will be required.
Specialized knowledge includes:
Proven knowledge and familiarity with installing, maintaining and troubleshooting desktop resources including, but not limited to operating system software, MS Office suite, commercial off-the-shelf software, desktops, laptops, mobile devices, tablets, multi-function printers, internet technologies, remote access solutions and all commonly used desktop peripherals.
Experience with Microsoft's Active Directory.
Basic knowledge and experience with enterprise grade Mobile Device Management platforms. Experience with operating system software issues (iOS, Android) includes troubleshooting and resolving problems related to device functionality, app compatibility, and system performance within both Apple's iOS and Google's Android platforms
Strong oral and written communications skills and strong people skills.
A good to have skill is Wireless/Mobile.
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