Job Description

For more details, please connect with Ibad Ullah Khan at 971-431-1753 or email at ibadk@vgroupinc.com

Client: State of New York
Job Title: IT Support Specialist

Start Date: ASAP
Position Type: Contract

Duration: 24 Months
Location: New York, NY 10027(Hybrid)

Number of Hours: 40 hours a week
Interview Type: Webcam
Ceipal ID: SNY_HD262_IK

Position ID : HBITS-07-14262

Department: OCFS

Short Description: Provide support for child welfare applications and initiatives.

Responsibilities:

• Provide CONNECTIONS user support via in-person, email and telephone
• Provide direct, on-site instruction to individual users and small groups
• Provide instruction on newly released functionality
• Deliver presentations to line staff
• Monitor compliance with data entry requirements
• Review training materials
• Provide technical assistance with data warehouse

Required:

• 44 months of experience providing IT support in a Child Welfare environment. Child welfare is defined as child protective, foster care / permanency or preventive services.
• 44 months of experience providing implementation support services for new application builds in a child welfare environment. Child welfare is defined as child protective, foster care / permanency or preventive services.
• 44 months of experience providing on-site user support for a large scale (15k + users) distributed child welfare application. Child welfare is defined as child
• protective, foster care / permanency or preventive services.
• 44 months of experience working on a large scale (15k+ users) roll out starting with a needs assessment, moving to production rollout and ending
• with ongoing support.
• Bachelor's Degree

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V Group Inc. is a New Jersey-based IT Services and Products company, strategically organized into multiple business units: Public Sector, Enterprise Solutions, Ecommerce, and Digital. Within our Public Sector unit, we specialize in delivering IT Professional Services to Federal, State, and Local governments. We hold multiple contracts across 30+ states across US, which include: NY, CA, FL, GA, MD, MI, NC, OH, OR, CO, CT, TN, PA, TX, VA, MN, NM, VT, and WA. If you're considering a career opportunity with V Group or exploring a partnership, I welcome you to reach out to me with any questions about our services and the unique advantages we offer to consultants. And please feel free to share my contact information with others who may benefit from connecting with us.

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