Job Description

Salary: $49,400 - 89,300 per year Requirements:

• Active DoD TS/SCI security clearance.
• High School diploma or equivalent with 5+ years of related technical support and/or systems experience.
• Working knowledge of computers, printers, laptops, and common Windows applications in a Windows environment.
• Currently possess DoD IAT at Level II certification, such as Security+CE.
• Ability to obtain a Computing Environment (MTA/MCSA-Win 11) within 90 days of hire.

Responsibilities:

• Provide Tier I/II contact and incident resolution to customers with hardware, software, and application problems.
• Attempt to resolve as many incidents during the first call or at Tier I.
• Document incident resolution and status in incident database tools (i.e. BMC Remedy/Microsoft Service Manager).
• Install system-wide software and assist with fine-tuning system performance.
• Set up administrator and service accounts.
• Create and manage user accounts, schedule video teleconferences, and provide remote troubleshooting support to customers.
• Provide input and update to standard operating procedures.
• Participate in the organization's change management process.
• Provide polite and friendly customer service.

Technologies:

• Hardware
• Support
• ITIL
• Security
• Windows

More:

We are looking for a Help Desk Support Specialist to join our dynamic team in the National Security Sector at Leidos. This position supports the G2 Army MI Enterprise, which provides IT repair, maintenance, operations, logistics, and engineering services to ensure the secure, reliable, and uninterrupted availability of Army Military Intelligence Enterprise IT systems. The role is based at the Pentagon and requires an active Top Secret SCI DoD security clearance. We expect you to provide Information Technology Infrastructure Library (ITIL) aligned service desk support services in a Microsoft Enterprise software environment, managing and supporting Incident Tickets, Service Requests, Change Requests, System Performance, and Identity Management Requests.

Pay Range: $49,400.00 - $89,300.00. Leidos anticipates this job requisition will remain open for at least 3 days, with a closing date no earlier than 3 days from the original posting date.

last updated 36 week of 2025

Job Tags

Full time, Remote work,

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