Job Description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today! Responsibilities:

• Handle customer complaints as necessary
• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
• Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
• Work with the housekeeping staff to ensure rooms are ready for new guests

Qualifications:

• Comfortable taking telephone calls and mitigating stressful situations
• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
• 1+ year of hotel industry experience or related job preferred
• Must have graduated high school, received a GED or equivalent
• Has previous experience or working knowledge of Microsoft Office and reservation management systems

About Company: Comfort Inn and Suites Logan are located right in the heart of the beautiful Cache Valley. With Utah State University just blocks away, Logan offers ample events both family-friendly and University-driven that will help you feel at home in this community. As a member of the Choice Hotels International family, our newly-renovated hotel is committed to providing exceptional guest experiences through our clean rooms and outstanding reputation. At Comfort Inn and Suites Logan, we believe that if you take care of your team they will take care of your guests and recognize that in this tight-knit community, our success is due to the support and relationships we have built and continue to foster. We are a Utah-based hotel management company that prioritizes people and culture. Our hotel is driven by a passion for service above self and guest satisfaction.

Job Tags

Work at office, Start working today, Flexible hours,

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