About Us – Story Lane Box
At Story Lane Box, we craft meaningful customer experiences by combining thoughtful service with innovative solutions. Based in Houston, TX, our team is committed to helping individuals and businesses navigate their unique journeys through clear communication, personalized assistance, and unwavering professionalism. We believe that every interaction is an opportunity to build trust and deliver value — and we’re looking for passionate individuals to grow with us.
Job Description
We are seeking a highly motivated and organized Entry Level Customer Service Assistant to join our growing team. In this role, you will support day-to-day customer interactions, resolve inquiries, and ensure a positive service experience. This is an excellent opportunity for individuals looking to launch a career in a supportive and professional environment.
Responsibilities
Handle incoming phone calls and emails in a professional manner
Provide accurate information to customers regarding products and services
Assist in resolving customer concerns and escalate when necessary
Maintain clear records of interactions and transactions
Collaborate with internal teams to ensure smooth service delivery
Contribute to a friendly and efficient office environment
Perform data entry and update customer profiles accurately
Qualifications
High school diploma or equivalent required
Excellent communication and interpersonal skills
Strong problem-solving ability and attention to detail
Basic computer proficiency (Microsoft Office Suite, email, etc.)
Ability to multitask and prioritize tasks effectively
No prior customer service experience required, but preferred
Positive attitude and willingness to learn
Benefits
Competitive annual salary: $50,000 – $53,000
Opportunities for growth and internal advancement
On-the-job training and skill development
Supportive and professional team environment
Paid time off and holidays
Health and wellness support programs
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