FAQS

Frequently asked questions about our spare part products, online ordering system, quote request, warranty, returns/refunds, shipping and about Kalsan Auto Spare Parts

Warranty

I'm having trouble with my part, what should I do?
-Kalsan Auto Spare Parts has products with the best warranty in the industry, without question. If you are experiencing any trouble with your part, please visit our How-To section or refer to the brand manuals and see if your issue is addressed there. If you need further assistance, feel free to call and talk to one of our experts.
I already took my car to a mechanic and they said my part is defective, what do I do?
-Please see the warranty leaflet of the product for detailed information on its warranty policy.
What information should I have ready when I call in with a question or concern?

-If you would like to call and speak to one of our experts, please have your invoice number ready so we can quickly find your file. Your invoice number is located on the confirmation page that was packaged with your part. If you provided an email address, this number can also be found in your confirmation emails.

If I need a replacement part, how long does it take to ship to me?
-In the rare case that your part is defective, we can ship you out a replacement auto part the same day in exchange for a temporary deposit. This deposit is to ensure that you send back your defective part and is fully refunded once it arrives back at our warehouse. We will also provide you with a free return shipping label to get the other part back to us.

Returns & Refunds

I returned my part, how long will it take for me to receive my refund?

Once your return is delivered back to our warehouse, it will take up to 8 business days for a refund to be completely processed.

  • Up to 3 business days to check the return in.
  • Up to 3 business days to process the refund.
  • Up to 2 business days for your payment provider (credit card company, PayPal, etc.) to complete the refund.
     
  • Up to 24hrs for your mobile payment provider (Zaad & Edahab, etc) to complete the refund. 

If you returning a core to receive your temporary deposit back, the same timeline listed above will apply.

Refundable Cores

What is a Refundable Core Deposit?

A “core” is what the industry calls your old defective part. We want cores to rebuild, recycle and/or resell.

Many of our parts have refundable core deposits. This means you pay a temporary deposit at the time you buy a part. Then, we fully refund the deposit once you send us your old part.

Here’s how it works:

  • You purchase the part you need to fix your vehicle.
  • You pay a temporary refundable core deposit. Don’t worry, you’ll get this back!.
  • You ship us your old part (the core).
  • When we receive your old part (the core), we refund you the full amount.

If you have any questions about core deposits, please feel free to give us a call at +252 63 4459488 and we will be happy to assist you.

How long do I have to send back my core?

-Cores must be returned within 90 days from purchase to ensure full credit.

Where do I return my core?

-All Cores should be shipped back to Kalsan Auto Spare Parts,
Road Number 1,
Wajaale, Somaliland.

How long does it take for me to get my core deposit refunded?

Once your return is delivered back to our warehouse, it will take up to 8 business days for a refund to be completely processed.

  • Up to 3 business days to check the return in.
  • Up to 3 business days to process the refund.
  • Up to 2 business days for your payment provider (credit card company, PayPal, etc.) to complete the refund.
The following cores are NOT good and will NOT receive credit

The rule of thumb is that cores are fully refunded unless visibly broken or incomplete.

Shipping

What are the shipping cut off times?

-Most parts ship same day when the order is placed before 4:30pm EAT!

Is ground shipping always free?

-Yes, on orders above $200 for places outside Hargeisa & Wajale. Shipping within Hargeisa & Wajale is always frees!!

Is next day overnight shipping available?

-Yes, every part can be delivered overnight. Add the part to the cart and see the overnight shipping cost. We don’t mark up our shipping prices, you pay what we pay!

Is international shipping available?

-Yes. We ship internationally via DHL and other local couriers. We ship to East African  countries and other parts of Africa.

How long will it take for me to get my part?

-We do our best to deliver your parts from the warehouse closest to you. For customers in the neighborhoods of Wajale & Hargeisa, products will arrive same day. If you selected our free ground shipping service, shipping times will vary depending on which region you live in. Ground shipping usually takes anywhere between 1-5 business days. Please use your tracking number to see when your order will actually arrive.

What is my tracking number?

-Your tracking number is sent to the email address you provided in a follow-up email (which is different than your order confirmation). Please check your junk folders if you have trouble locating this email.

About Us

Are your prices and products rates affordable

-Not to blow our own trumpet, but we would like to think that our prices in the region are competitive and affordable. By purchasing directly from the brands company manufacturers, we pass the savings on to you!

Where is Buy Auto Parts Located?

-Kalsan Auto Spare Parts is based in Wajale region of Somaliland just outside Hargeisa Capital a few kilometers from Jigjigya. We ship out of various warehouses located in different regions.

What are the hours of operation?

QUESTIONS?

CALL OR EMAIL US
sales@kalsanspareparts.com

Sales
+252 63 4459488
Saturday – Thursday
8:00 am – 4:00 pm EAT!
Fridays: Unavailable
Customer Support
+252 63 4459488
Saturday – Thursday
8:00 am – 4:00 pm EAT!
Fridays: Unavailable
Online Chat
Saturday – Thursday
8:00 am – 4:00 pm EAT!
Fridays: Unavailable
How long has Kalsan Auto Spare Parts been in business?

-We have been selling auto parts for over 6 years!